Refund Policy
Returns & Refunds Policy
This Returns & Refunds Policy explains how returns, exchanges and refunds are handled for orders placed on this website.
1. Return period
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You can request a return within 14 days of the date you receive your order.
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After you notify us, you then have 14 days to send the product back.
2. Eligibility for returns
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The product must be in unused condition, with all original packaging, manuals and accessories included.
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For petrol and battery lawnmowers, they must not have been used to cut grass and fuel must not have been added.
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Items showing signs of use, damage, neglect or unauthorised repair may be refused or subject to a deduction from the refund.
3. Faulty or damaged items
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If an item arrives damaged or develops a fault, please contact us as soon as possible with your order number, a description of the issue and photos or video where possible.
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Where a product is confirmed faulty, we will arrange repair, replacement or refund in line with manufacturer warranty and your statutory rights.
4. How to request a return
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Email us at [your email] with your name, order number, the item you want to return and the reason.
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We will confirm the return address and any specific instructions before you send the item back.
5. Return shipping costs
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If you are returning an item because you changed your mind, you are responsible for the cost of return shipping and for ensuring the product is safely packaged.
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If the item is faulty or we sent the wrong item, we will cover or refund reasonable return shipping costs, provided this is agreed with us in advance.
6. Refunds
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Once the returned item is received and inspected, we will process your refund within 5–10 working days.
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Refunds are issued to the original payment method, less any deductions for missing parts, damage or unreasonable wear and tear where applicable.
7. Non‑returnable items
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Special‑order items, customised products, and consumables such as oils or parts that have been opened may not be eligible for return unless faulty.
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This does not affect your statutory rights.
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.